LTuZone

 

Contact Information

Summer Hours of Operation

Phone: 248.204.2330
Hours Starting May 21

Monday - Thursday: 
8 a.m. – 5:00 p.m
  
Friday: 8 a.m. – 4:30 p.m
      .
Email: helpdesk@ltu.edu  
Location: C203 Saturday & Sunday: closed
Available by email
Taubman Student Services Center           All other times by appointment
Campus Map  



Help Desk Staff

 

Charlene Ramos
Director

Help Desk Center, C203
Taubman Student Services Center
248.204.2330
cramos@ltu.edu
Gonca Eren
Operations Supervisor
Help Desk Center, C203
Taubman Student Services Center
248.204.2330
geren@ltu.edu
Sejla Corbo
Senior Help Desk Technician
Help Desk Center, C203
Taubman Student Services Center
248.204.2330
scorbo@ltu.edu
Linda Ridella
Help Desk Technician
Help Desk Center, C203
Taubman Student Services Center
248.204.2330
lridella@ltu.edu
Madeline Zufelt
Help Desk Technician
Help Desk Center, C203
Taubman Student Services Center
248.204.2330
mzufelt@ltu.edu
Joshua Baxter
Help Desk Technician
Help Desk Center, C203
Taubman Student Services Center
248.204.2330
jbaxter@ltu.edu
Jacob Hallett
Help Desk Technician
Help Desk Center, C203
Taubman Student Services Center
248.204.2330
jhallett@ltu.edu
Doraid Petros
Help Desk Technician
Help Desk Center, C203
Taubman Student Services Center
248.204.2330
dpetros@ltu.edu
Clifton Johnson
Classroom Technologist
Help Desk Center, C203
Taubman Student Services Center
248.204.2330
cjohnson@ltu.edu

 

Mission Statement

  • Provide first contact for students, faculty, and staff to assist them in resolving problems with software, network connectivity issues, laptop issues and problems.
  • To assist our customers in making the best use of technology in support of their business function.
  • To maintain, track and control the University’s laptop equipment by creating and maintaining inventory procedures.

Objectives

  • To resolve basic problems, not symptoms, through carefully interviewing customers.
  • To be proactive, by seeking to prevent problems through instruction, training and resolution.
  • To treat our customers with courtesy and professionalism.
  • To escalate issues beyond the scope of Tier I level support (e.g., hardware failure, etc.) and respond to customers within a designated time frame with resolution/outcome.
  • To work to ensure our top priority is to minimize customer downtime.
  • To keep our mission alive and changing as our organization develops and grows.